Crisis Management: A Preplan in Action

Monday, February 3 | 10:50 AM - 12:05 PM

Session Description:

Each crisis situation is different, but one thing they all have in common is that many things are happening at once, and the potential for chaos is high. A crisis management plan supports agencies in planning for a thoughtful, professional, compassionate response to a crisis involving their programs, facilities, or events. A crisis plan is somewhat akin to insurance, in that it is something responsible organizations need to have in place, but hope to never actually use. This workshop will provide attendees with an overview of the five elements of successful crisis management, begin to delve into the complexities of responding to crisis situations through the presenter's experience while providing a forum for exchanging ideas and sharing experiences of the audience. Additionally, this workshop will provide a starting point for creating a crisis management plan.

About the Speaker:

Katie Baum Mettenbrink
Risk Services Manager

Originally from Portland, OR, Katie has worked in outdoor education since 1999. She currently leads NOLS Risk Services, which provides risk management training and consulting for organizations around the world, and serves on the Steering Committee for the annual Wilderness Risk Management Conference (WRMC) and the Accreditation Council of the Association for Experiential Education (AEE). She is a senior field instructor at NOLS, with 140 weeks of experience on extended wilderness expeditions, and has held a variety of administrative positions at NOLS and elsewhere. She lives in Lander, Wyoming with her partner and young son.