Session: "Performance Management Basics"
Track: Business and Program Management

1:00pm - 4:00pm
Speaker: Debra Hentz, Lean Specialist, Local Government Performance Office

Description: Is your organization performing to your purpose?  This session will present how to measure and manage your department's performance can be easy and enlightening.  You will see how performance management can improve organizational outcomes, employee satisfaction and provide a foundation for continual improvement.  We will build upon the basics of Lean methodology from the session earlier in the day and discuss performance management both as a system and individual strategies that support being a fact-based organization.  (Participation in the morning Lean session is not a requirement at attend this session.)

What you will learn: This session will describe what Performance Management is, the role of measurement in your organization and a step-by-step plan for how to start (or continue) your own Performance Management initiative.

Speaker Bio: Debra Hentz

Debra is the Lean Specialist for the Local Government Performance Center within the State Auditor’s Office specializing in customized Lean methodology training and process improvement facilitation.

Prior to joining the State Auditor’s Office in January 2014, Debra spent 5 years with Clark College Student Affairs in Vancouver, WA, and 20 years at the Hewlett Packard Company as an Engineering Manager in the areas of product design, lean manufacturing, and worldwide operations.  Her primary areas of concentration included project management, continuous process improvement and leading change initiatives.

Debra holds a Master of Public Affairs degree from Washington State University and a Bachelor of Science degree in Mechanical Engineering from The University of Texas at Austin.

Even though she has never held a “paid position” in a Parks Department, she is a community advocate with a passion for parks.  She is the lead for multiple volunteer teams in her Vancouver, WA, neighborhood:  Adopt-a-Park program, Neighborhood Association coordination, and grant coordination for adding equipment to her local pocket park.

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